Help & support

Writford is a UK-law AI assistant for solicitors. This page covers the most common questions about the dashboard and the Writford for Outlook add-in.

Contact

Email support@writford.co.uk and a member of the team replies within one UK business day. Please include your registered email, the matter or feature affected, and a screenshot if you can.

Writford for Outlook — what it does

Installs as an Office add-in on Outlook on the web, the new Outlook for Windows, Outlook for Mac, and Outlook mobile. Inside any email you can:

• Rewrite a draft you are composing into cleaner, formal legal English.
• Draft a reply to an email you have received.
• Summarise a long email in 3–5 bullet points.
• Extract tasks from the email as a checklist.
• Translate the email to English.
• Attach the email to a matter in Writford so it shows up in that matter's activity, with a chip on the email next time you open it.
• Log time against a matter for the email correspondence.

Signing in from inside Outlook

The first time you open the Writford pane in Outlook it asks you to sign in to your Writford account. If you already have a paid Writford subscription, the popup closes automatically and the pane unlocks. If you do not yet have an account or your plan does not include the Outlook add-in, you are redirected to writford.co.uk/signup — once you have an active subscription, return to Outlook and reopen the pane.

What data leaves your computer

When you click an AI action, the subject, sender, and body of the currently-open email are sent over HTTPS to Writford's backend, which forwards the request to AWS Bedrock for processing. The response is returned to your task pane. Neither the prompt nor the response is persisted in Writford's database.

When you attach an email to a matter, Writford records the subject, sender, send date, the email's internet-message ID, and the first 300 characters of the body as a preview. The full body is not copied. See our privacy policy for the complete data-handling statement.

Common issues

The Writford button is missing from the ribbon. Reload Outlook, then check Get Add-ins → My add-ins and confirm Writford is listed and turned on. If it is not, install it from Microsoft AppSource or — if your firm uses managed deployment — ask your IT administrator.

I see “Subscription required” even though I am paying. Sign out of the Writford pane (Sign out at the top-right of the pane), close the pane, reopen it, and sign in again. If the issue persists, contact support.

The AI response feels generic.Use the “Rewrite” action only on a draft you have already written — it preserves your facts. For a reply to someone else's email, use “Draft Reply”. The model is tuned for UK legal correspondence; if a different tone is needed, edit the result before sending.

Plans & billing

Writford for Outlook is included on any paid Writford plan. Manage your subscription at writford.co.uk/dashboard/billing. To upgrade an account or see plan options, visit the pricing page.

Manifest URL (for IT administrators)

Firms deploying Writford centrally to their tenant can paste this manifest URL into Microsoft 365 admin centre → Settings → Integrated apps → Upload custom apps:

https://app.writford.co.uk/api/outlook/manifest

Writford is operated by Big Berri Limited (England & Wales).